Customer Care Representative

Description

Customer Care Representative

Multiple locations

Department WEST BUSINESS Job posted on Apr 10, 2023 Employee Type Permanent Experience range (Years) 1 year - 5 years

Group Company: Ujjivan Small Finance Bank

Designation: Customer Care Representative (UB-BB-WB-CCR)

Office Location: undefined, West 4412-Thane, West 4419-Ambarnath, West 4432-Kharadi

West 4464-Kolhapur

West 4483-Shastri Maidan

West 4414-Govandi Mankhurd

West 4413-Chembur

West 4505-Virar

West 4482-Mavdi Chowk

West 4427-Chakala

West 4498-Bhavnagar

West 4411-Koparkhairne

West 4430-Parvat Gam

West 4463-Nadiad

West 4438-Santacruz

West 4521-Mira Road

West 4517-Godhara

West 4462-Kamothe

West 4407-Pimpri

West 4520-Morbi

Nanded (West-SFB)

West 4515-Anand

West 4465-Nava Vadaj

West 4467-Naroda Patiya

West 4479-Mehsana

West 4442-Harni Road

West 4454-Garkheda

West 4402-Vishrantwadi

West 4403-Swargate

West 4457-Vapi

Position description: Customer Care Representative

Primary Responsibilities:

• Business Financials Daily Weekly Monthly monitoring of the accomplishment of targets according to the annualmonthly targets established for the area and branches under hisher responsibility Implement supervise and control effectiveness of commercial strategy to reach the productivity and growth targets established Ensure supervise the correct implementation of the credit procedures including all the respective tools Customer Both Internal External Ensure customers are educated about all productsservices offered by Ujjivan Ensure lower customer attrition by providing different products as per customer requirement Focus on lower TAT as per laid down standards Internal Process Ensure compliance with lending guidelines quality framework and audit requirements ensure speedy resolution of any audit observations and take necessary steps to prevent recurrence audit and other regulations Monitor health of portfolio Ensure supervise the correct implementation of the credit procedures including all the respective tools Discuss strategies and changes in terms of products capacity building procedures etc Innovation Learning Ensure adherence to training mandays mandatory training programs for self Ensure goalsetting midyear review and annual appraisal process within specified timelines for self